Call Center Establishment

Great customer service is the best way to engage customers and reap benefits like customer loyalty, better acquisition and increased spend on products/services by the customers in this competitive era. For every customer centric organization, Call Center is an integral part that directly impacts its revenue stream.

Expedien’s integrated Call Center Establishment (CCE) meets the business requirements of midsize and large organizations in all industries and sectors. It assimilates a broad set of activities related to acquiring, enhancing and retaining customers. CCE is the comprehensive automation of a prospective as well as existing client’s complete track record; spanning from his initial visit, expressing interest in the product/service, final purchase and after sales follow up to maintaining a long term customer relationship through various communications mode viz. Mailers, Phone-Calls etc.

  • Quality services at a very reasonable cost.
  • Increased bottom lines
  • Increased customer retention, cross selling, up selling and repeat buying

We are one of the world's leading providers of call center services such as inbound and outbound call centers.

Inbound call center services

  • Calls Management
  • Lead Management
  • Contact Management
  • Supports Loyalty Programs
  • Online Sales Management
  • Handling Requests
  • Helpdesk Services

Outbound call center services

  • Telemarketing Services
  • Market Research & Survey
  • Lead Generation
  • Brand Promotion
  • Multi- Language Facility
  • Admin and User Management
  • Customizable Reports