Customer Service, Call Center & Sales Automation

CRM application is an integrated customer relationship management (CRM) software targeting requirements of midsize and large organizations across all industries and sectors. e-CRM helps companies focus on efficiently organizing, populating and maintaining information on all aspects of customer relations.

e-CRM consists of modules, each of which represents a specific functional aspect of CRM such as Accounts, Activities, Tenders/Cases, and Opportunities. These modules are designed to help you to manage customer accounts through each step of their lifecycle, starting with generating and qualifying Tenders/Cases to customer support and resolving issues. With e-CRM, one can customize the look and feel according to the brand, create new modules, create multiple forums of discussion for users and customers and manage other activities:

  • Tender, contact, and opportunity management to share information and pursue new business.
  • Account management to manage all customer interactions in a single location.
  • Email marketing for contacting prospects and customers with relevant offers.
  • Activity management for emails, tasks, calls, and meetings.
  • Content syndication to consolidate third-party information sources.
  • RSS news feeds
  • Interface Consolidation - Module allows administrators and users to link external web sites and web applications into the e-CRM user interface, enabling e-CRM to become a unified information interface for its users.
Module
Calls Management Order Management
Leads Management Invoice Management
Contact Management Opportunity Management
Account Management Meetings
Activities Management Customizable Reports
Dashboard Admin and User Management
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Call Center Application

CRM call center application enables companies to implement their strategies to deliver exceptional customer experiences. Here, Sales, Marketing and Service departments are connected and well coordinated.

It facilitates automatic updating of CRM records, customer details, track interaction, events & calls that help companies to recognize the most valuable customers and build long term relationships.